FAQ's

LOOKING FOR AN ANSWER TO QUESTION? HAVE AN ISSUE WITH YOUR ORDER? WHILE WE TRY TO RESPOND WITHIN 24-48 HOURS SOMETIMES WE DO GET A LITTLE SWAMPED

BELOW ARE ANSWERS TO SOME COMMON QUESTIONS WE RECEIVE. IF YOU CAN NOT FIND YOUR ANSWER IN HERE FEEL FREE TO EMAIL US AT: SALES@YOGA-BUMS.COM.

 

GENERAL INFORMATION


I HAVE A COMPLAINT OR A GENERAL INQUIRY ABOUT YOGA-BUMS.
THE BEST WAY TO GET A HOLD OF US IN REGARDS TO A COMPLAIN IS TO E-MAIL US AT: SALES@YOGA-BUMS.COM OR SEND US A DM ON INSTAGRAM. WE TAKE ANY COMPLAINTS VERY SERIOUS AND WILL BE IN CONTACT IN A PROMPT MANNER.
I AM WORRIED ABOUT GIVING MY PERSONAL INFORMATION TO YOUR BUSINESS, HOW CAN I TRUST YOU?
WE ARE 100% CONFIDENTIAL AND WILL NOT RELEASE ANY OF YOUR INFORMATION TO THIRD PARTIES, ANY OF YOUR PERSONAL INFORMATION IS HIGHLY ENCRYPTED. SEE OUR MCAFEE STAMP OF APPROVAL ON THE BOTTOM RIGHT CORNER OF OUR SITE. PLEASE SEE OUR PRIVACY POLICY FOR MORE INFORMATION.
HOW DOES YOUR SIZING WORK?
OUR SIZING DIFFERS ACROSS ALL PRODUCTS, TO BE CERTAIN ON A SPECIFIC PRODUCT, VISIT THE INDIVIDUAL PRODUCT PAGE FOR ACCURATE MEASUREMENTS. IF YOU ARE IN BETWEEN SIZES, TAKE NOTE THE MAJORITY OF OUR PRODUCTS DO FIT SMALLER, SO ORDER THE LARGER SIZE. 
WHERE CAN I CONTACT YOU? TO GET A HOLD OF US FOR ANY REASON AT ALL YOU CAN DO SO ON OUR CONTACT PAGE OR YOU CAN REACH US VIA DM ON INSTAGRAM AS WELL.

ORDERS AND PAYMENT

HOW CAN I PAY FOR MY ORDER?
WE CURRENTLY ACCEPT VISA, AMEX, MASTERCARD, APPLEPAY AND PAYPAL. WE CURRENTLY DO NOT ACCEPT CASH ON DELIVERY.
WHAT CURRENCY IS YOUR WEBSITE DISPLAYED IN?
OUR PRICES ARE SHOWN IN YOUR LOCAL CURRENCY AND PROCESSED IN CANADIAN DOLLARS. IT IS IMPORTANT TO NOTE THAT CONVERSIONS ARE DONE AUTOMATICALLY, PLEASE KEEP UPDATED WITH THE LATEST CONVERSION RATES FOR YOUR LOCAL CURRENCY. YOU WILL ALSO SEE YOUR CURRENCY VS OUR STORES CURRENCY ON THE CHECKOUT PAGE.
MY ORDER STATUS SAYS "CANCELLED", BUT I DIDN'T CANCEL IT.
OUR CHECKOUT PROCESS IS DESIGNED TO CATCH CREDIT CARD FRAUD AND OTHER VARIOUS SUSPICIOUS ACTIVITY. THIS PROBLEM IS GENERALLY ATTRIBUTED TO A FAILURE OF PASSING OUR SECURITY CHECKS, MOST OF THE TIME THE CARD NUMBER, THE EXPIRY OR CSV NUMBER WAS ENTERED INCORRECTLY. CONTACT US IF YOU HAVE ANY FURTHER ISSUES 
MY ORDER STATUS SAYS "FULFILLED", WHAT DOES THIS MEAN?
THIS MEANS WE HAVE RECEIVED AND PROCESSED YOUR PAYMENT. YOUR ORDER WILL NOW BE SENT TO THE POST OFFICE AND GET READY TO BE SHIPPED OUT TO YOU.
I WANT TO CHANGE MY ORDER, BUT I'VE ALREADY PAID, IS IT TOO LATE?
ONCE AN ORDER HAS BEEN PROCESSED WE TYPICALLY CAN'T MAKE CHANGES. 
MY ORDER IS MISSING AN ITEM.

ORDERS CAN BE SUBJECT TO SEPARATE SHIPMENTS FOR VARIOUS DIFFERENT REASONS.

  • IF AN ITEM IS NOT IN STOCK, WE WILL NOT HOLD THE ORDER; WE WILL SHIP OUT WHAT IS AVAILABLE AND SEND THE REST IN A SEPARATE SHIPMENT . IF YOU HAVE ORDERED AN ITEM THAT IS OUT OF STOCK, WE WILL NOTIFY YOU VIA EMAIL IN THIS CASE.
  • WE ARE CURRENTLY SHUFFLING FULFILLMENT CENTERS TO THE USA AND HAVE DIFFERENT ITEMS HOUSED AT DIFFERENT FULFILLMENT CENTERS .
  • LARGER ORDERS WILL BE SENT IN SMALLER SHIPMENTS TO MITIGATE CUSTOMS CHARGES INCURRED BY OUR CLIENTS.